Refund policy
Returns Procedure
To start the returns process, please complete the returns form, once received VC Distribution will respond with a confirmation. Please do not send anything back to VC Distribution until issue has been confirmed. For your return to be processed swiftly, please include the returns form and customer proof of purchase in the box. Any returns received without appropriate paperwork will be pended and subject to delays.
Any goods returned must follow the Returns Procedure. The stockist should provide details of the item to be returned and the reasons for return to VC Distribution.
If the item is discontinued and is past the 30-day purchase period, it cannot be returned to VC Distribution unless faulty.
Items can be returned as No Longer Required if purchased from VC Distribution within the past 6 months (subject to a 15% handling charge). If it is over a year old, the return will be rejected, and Carriage charge will be applied.
Consignment returns cannot be credited because they have never been invoiced or charged. Instead, a consignment return will be removed from your branch stock and transfer receipt provided as an audit trail.
Warranty / Faulty Items
Goods are covered by a warranty from the date of purchase. The warranty does not cover normal wear & tear, accidental damage, malicious damage or misuse. The warranty will differ from manufacture - to confirm length of warranty please contact james@vcdistribution.co.uk
Please use our warranty form. Returned faulty goods are only exchanged or credited after authorisation by VC Distribution. Please note that all goods must be returned with original packaging/armour and original tags, please remove any of your own tags/labels before returning.
Before sending an item back to VC Distribution for Warranty Inspection, you must ensure that the item falls within a valid Warranty Period. If an item sent back to VC Distribution and is found to be outside of the Warranty Period, the dealer will be charged a return carriage fee (where applicable)