Standard Terms & Conditions of Sale 2025

Receipt of goods

Goods must be inspected by the dealer upon delivery and defective or wrong delivery (not ordered) goods must be reported and returned within 7 days from date of delivery for exchange or a credit.  See Returns Procedure below.

Returns Procedure

To start the returns process, please complete the returns form, once received VC Distribution will respond with a confirmation. Please do not send anything back to VC Distribution until issue has been confirmed. For your return to be processed swiftly, please include the returns form and customer proof of purchase in the box. Any returns received without appropriate paperwork will be pended and subject to delays.

Any goods returned must follow the Returns Procedure. The stockist should provide details of the item to be returned and the reasons for return to VC Distribution. 

If the item is discontinued and is past the 30-day purchase period, it cannot be returned to VC Distribution unless faulty.

Items can be returned as No Longer Required if purchased from VC Distribution within the past 6 months (subject to a 15% handling charge). If it is over a year old, the return will be rejected, and Carriage charge will be applied.

Consignment returns cannot be credited because they have never been invoiced or charged. Instead, a consignment return will be removed from your branch stock and transfer receipt provided as an audit trail.

Warranty / Faulty Items

Goods are covered by a warranty from the date of purchase. The warranty does not cover normal wear & tear, accidental damage, malicious damage or misuse. The warranty will differ from manufacture - to confirm length of warranty please contact james@vcdistribution.co.uk

Please use our warranty form. Returned faulty goods are only exchanged or credited after authorisation by VC Distribution. Please note that all goods must be returned with original packaging/armour and original tags, please remove any of your own tags/labels before returning. 

Before sending an item back to VC Distribution for Warranty Inspection, you must ensure that the item falls within a valid Warranty Period. If an item sent back to VC Distribution and is found to be outside of the Warranty Period, the dealer will be charged a return carriage fee (where applicable)

Price

All prices quoted are ex-works and are exclusive of VAT and other taxes. All printed catalogues, price lists, quotations and estimates may be subject to alteration without prior notice.

The Seller reserves the right to increase the price to reflect any increase in the cost to the Seller which is due to any factor beyond the Seller’s control, any change in delivery or performance dates, quantities or specifications which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.

The Seller reserves the right to impose a handling charge of 15% of the net price of the Goods where the Buyer returns the Goods and such return is not due to any fault on the part of the Seller.

The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.

Passing of title

All goods supplied, whilst at the risk of the purchaser, remain the property of VC Distribution until any / all outstanding bills due to VC Distribution have been paid in full. The dealer agrees to hold all supplied goods as bailee, store them so that they can be identified as the property of VC Distribution and keep them separate from the dealer’s or other’s property until such payment(s) have been made. 

VC Distribution reserves the right to reclaim any such goods without the need to give notice (and the dealer agrees to grant an irrevocable licence for access to premises for this purpose) should credit terms be exceeded, payment dishonoured, the dealer declared bankrupt or winding up proceedings commenced or if, for any reason, the business is to cease or VC Distribution reasonably fears that such events may occur.

Payment terms

All goods are payable on order unless specific credit terms and credit limits have been agreed. Credit terms, if agreed, are normally 30 days from the date of invoice. Note if you exceed your credit limit, we will not be able to dispatch your order until payment has been received to reduce the balance owed.

Failure to abide by credit terms may result in the removal of any such terms and goods will subsequently only be dispatched on the receipt of cleared funds.


All new accounts will pay upfront for the first 3 orders before dispatch after which payment terms can be discussed.

Postage (UK Only)

All orders from the UK must be made before or up to 1pm UK time or will not be guaranteed next day delivery. We send all our orders on a Next Working Day Delivery service.

• Postage of £9.95 up to order value £999 ex VAT

• All order value over £1000 will be free next day postage

Use of images & Logos

Any product images or logos supplied by the Seller, either directly or through access to the Data Feed, are intended only for use on the Buyer’s own website, the Buyer’s third part platform listings, in-store or magazine advertising, with the specific purpose of advising customers of the range of products the Buyer supplies.

The Seller reserves the right to withdraw permission to use such images and logos if they are identified as being used incorrectly or illegally, or if their use results in a negative impact on the reputation of the associated brand. 

Use of Personal Data

Under GDPR legislation:

the Buyer has determined 'Legitimate Interest' to be the lawful basis for communicating with Sellers, through the use of email, telephone and mail. The Buyer has the right to opt out of Newsletter emails if they wish, and can manage their own subscription through their online account. Account-specific communications are still required in order to conduct business as set out in this contract.

Unless specified to the contrary in writing to the Seller, the Buyer's business address and contact details may be used to populate various brand website's 'Dealer Locator', in order to promote the Buyer's business in a positive manner. The Buyer can update, edit and remove these details at any time through his online account, or by contacting the Seller.  

The Buyer is specifically requested to only use business-related contact information for online access, correspondence and delivery addresses. It is the responsibility of the Buyer to ensure that his employees do not use personal email addresses for logins and that  leavers' online access is removed in a timely manner. The Seller has given the Buyer complete control to set up and manage various levels of access for multiple users, which requires password entry to login, and so does not accept any responsibility for the misuse of the online ordering system by the Buyer's current or previous employees.    

Insolvency of Buyer

The buyer's right to possession of the goods shall terminate immediately if:

The buyer has a bankruptcy order made against him or makes an arrangement or composition with their creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the buyer or notice of intention to appoint an administrator is given by the buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of schedule b1 to the insolvency act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the buyer or for the granting of an administration order in respect of the buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the buyer; or

The buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to

observe or perform any of his/its obligations under the contract or any other contract between the company and the buyer, or is unable to pay

its debts within the meaning of section 123 of the insolvency act 1986 or the buyer ceases to trade; or

The buyer encumbers or in any way charges any of the goods.

The company shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not pas sed from the company.